RETURNS & EXCHANGES
Due to the custom nature of the apparel, all sales are final. All the apparel is custom decorated to order and not stocked by All-Stars Gear. Please contact us with any questions regarding sizing or fit before placing your order.
Exchanges will only be accepted for manufacturer defects or decoration issues and will not be accepted for garments that do not fit, as size specs and measurements are available for all the apparel on the store.
We do our best to ensure that everyone receives the correct quantity and quality of items 100% of the time, however, we are human, and errors do occasionally happen. If you notice an error in your order, please contact us immediately and we will make arrangements to rectify the situation.
Unless specified when placing your order, All-Stars Gear will ship your order by the most cost-effective method. We use many shipping carriers, including UPS, USPS, and local courier services.
Blank products are not stocked by All-Stars Gear and are purchased from one of our many trusted vendors that are generally within a 1-3 day ship to our facility. All-Stars Gear is not responsible for any shipping carrier delays of orders coming to or leaving our facility.
INVENTORY & SUBSTITUTIONS
As mentioned above, All-Stars Gear does not stock every blank product offered on the store. If the item you purchased is out of stock with our vendors, we will substitute the item with the closest possible style. If this is not an option, we will contact you to allow for a change to a different product, or have that item removed from your order and your credit card refunded.
All stores have a minimum requirement of 12 units per design. This can be a combination of multiple products and colors, as long as they all are decorated with the same design. Any stores with designs that do not meet our 12 unit minimum will be given the option to purchase the difference to meet the minimum, or have the existing orders cancelled and refunded.
Please contact us with any questions or concerns at email@example.com.