APPROVALS & POLICIES
By approving your invoice, you are confirming that all of the information listed in the order is correct, including: artwork, layout, spelling, colors, pricing, & sizes. All colors proofed in the mock-ups are for general appearance only, and are NOT necessarily accurate due to differences in individual monitor settings. Artwork placement and/or orientation are for general reference only. Exact placement may vary due to the specific decoration process required.
After receiving FINAL ORDER APPROVAL, our production process begins IMMEDIATELY. If for any reason, you need to change the artwork after the original approval has been submitted, you will be responsible for any and all additional charges. Any changes to the blank garments, including changes to sizes, color, brand, or style, as well as any order cancellations after receiving FINAL ORDER APPROVAL will result in a 20% restocking fee, plus the shipping charges to send the blank garments back to our vendor(s) within 30 days. These fees are charged to us by our vendors, which we are required to pass on to our customers in the event that any of the above issues occur.
DEPOSITS & PAYMENT
RETURNS & EXCHANGES
Due to the custom nature of the apparel, all sales are final. All of the apparel is custom decorated to order and not stocked by All-Stars Gear. Please contact us with any questions regarding sizing or fit before placing your order. Exchanges will only be accepted for manufacturer defects or decoration issues, and will not be accepted for garments that do not fit, as size specs and measurements are available for all of the apparel on the store.
We do our best to ensure that everyone receives the correct quantity and quality of items 100% of the time. However, we are human, and errors do occasionally happen. If you notice an error in your order, please contact us immediately at firstname.lastname@example.org and we will make arrangements to rectify the situation.
Unless specified when placing your order, All-Stars Gear will ship your order by the most cost-effective method. We use many shipping carriers, including, but not limited to, UPS, USPS, FedEx, and local courier services.
Our standard turnaround time is 7-10 business days from the date your order is finalized and approved. Expedited production and shipping is available by special request, and must be requested and paid for in advance of providing final approval of your order.
Blank products are not stocked by All-Stars Gear and are purchased from one of our many trusted vendors that are within a 1-2 day ship to our facility. All-Stars Gear is not responsible for any shipping carrier delays of orders coming to or leaving our facility. Any delays that may occur on behalf of the shipping carrier may be due to the COVID-19 pandemic, inclement weather, or unexpected early cutoff times. You will receive an automated email from our system when your order has shipped, which will include tracking information on the right hand side of your invoice.